FAQ
Ordering
How do I place an order?
Browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation with your order details.
Can I cancel my order?
You may request a cancellation as soon as possible after placing your order. Cancellation cannot be guaranteed once an order has entered processing or has already shipped.
Shipping
How long does it take to process my order?
Orders are generally processed within 0–1 business days.
How long does shipping take?
Standard shipping generally takes 3–7 business days after your order has been processed.
Will I receive tracking information?
When tracking is available, tracking information may be provided after your order has been shipped.
What if my order is delayed?
Shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control. If your order appears significantly delayed, contact us for assistance.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order has not yet been processed, we may be able to update the address. Once the order has shipped, changes may not be possible.
Returns & Refunds
Can I return my order?
Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
What condition must an item be in to be returned?
Items should generally be unused, in their original condition, and include original packaging and accessories when applicable.
What if I receive a damaged or incorrect item?
Contact us as soon as possible at +1 855-905-3560. Please provide your order number and, when appropriate, photos showing the issue.
How long does a refund take?
Once an eligible return has been received and approved, the refund will generally be issued to the original payment method. The time required for the refund to appear may vary by payment provider or financial institution.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Is my payment information secure?
Payments are processed through the payment services available at checkout. Customers should only provide payment information through the secure checkout process.
Products
Can product colors look different from the website?
Yes. Product colors and appearance may vary depending on your device, monitor, or screen settings.
What if a product is out of stock?
If a product is unavailable, it may be marked as out of stock. Product availability can change as inventory is updated.
Customer Support
How can I contact Prime Yard Supply?
You can contact us using the information below:
Prime Yard Supply
2890 Review Ave
Long Island City, NY 11101
United States
Phone: +1 855-905-3560
Website: primeyardsupply.shop
We’re happy to assist with questions about products, orders, payments, shipping, returns, and refunds.