Refund policy

At Prime Yard Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned with its original packaging and accessories, when applicable
  • Not show signs of damage caused by the customer
  • Include the order number or other proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final-sale items
  • Gift cards
  • Products that have been used, damaged, altered, or modified after delivery
  • Items missing original packaging or accessories when required

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact Prime Yard Supply as soon as possible at +1 855-905-3560.

Please provide your order number and photographs of the issue when appropriate. After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact us with:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos, if the product is damaged or defective

Please do not send a product back before receiving return instructions from us.

5. Return Shipping Costs

For returns due to a change of mind or reasons unrelated to an error on our part, the customer may be responsible for return shipping costs.

If the return is because you received an incorrect, defective, or damaged product, Prime Yard Supply may provide return instructions and cover applicable return shipping costs.

6. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider.

If you still have not received the refund after the applicable processing period, contact us at +1 855-905-3560.

8. Exchanges

Eligible products may be exchanged depending on availability.

If the requested replacement is unavailable, we may issue a refund instead.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

If cancellation is no longer possible, you may use the return procedure described above if the order qualifies.

10. Contact Information

Prime Yard Supply

2890 Review Ave
Long Island City, NY 11101
United States

Phone: +1 855-905-3560

Website: primeyardsupply.shop